Frequently Asked Questions

The right choice depends on who you're trying to reach and what you want them to do. That said, the data points clearly to two dominant choices for most Cape Town businesses: Facebook and Instagram, both owned by Meta.

Facebook is used by 83% of marketers worldwide, making it the most-used platform in the industry. Instagram sits in second place at 78%, delivering some of the highest engagement rates of any social network.

For B2B or professional services, LinkedIn is the channel of choice. If you sell to a younger audience (18–30), TikTok is worth serious consideration, growing 49% year-on-year in 2025.

Yes and no. Results depend heavily on strategy and consistency. A Deloitte Digital survey found that brands with mature social strategies see an average revenue growth of 10.2%.

With proper tracking, social demonstrably generates leads directly (via ads) and indirectly by building the brand trust that influences consumers before they ever pick up the phone.

SEO (Search Engine Optimisation) is the process of improving your website so it appears higher in Google's results. It works in three stages: Crawling (discovery), Indexing (storage), and Ranking (recommending based on signals).

• On-page SEO: Optimising content for terms like "plumber Claremont Cape Town."
• Technical SEO: Ensuring speed, mobile-friendliness, and structure.
• Off-page SEO: Earning links from reputable sites to build authority.

Prominent Contact Method
Your phone, WhatsApp, or form should be "above the fold" and repeated. Don't make visitors hunt.

Front and Centre Services
Within 5 seconds, a visitor should know what you do and if it's for them.

Clear Location
Explicitly stating your area (e.g., "Physiotherapist in Pinelands") helps Google and local customers find you.

Often, yes. Research shows micro-influencers (under 100k followers) deliver the highest ROI. For local businesses, a respected Cape Town blogger with 15k engaged followers is often far more effective than a national celebrity.

Absolutely. A website is an asset when it consistently attracts traffic, converts it into sales, and builds trust. The real question isn't "what did it cost?" but "what does it earn?" If it generates leads at a predictable cost, it's a primary asset.

A funnel maps the journey from Awareness (TOFU) to Consideration (MOFU) and Decision (BOFU). Because buyers move in non-linear paths, your funnel should include touchpoints like retargeting ads and email sequences to keep you front-of-mind.

Platforms like Google and Meta use an auction system. It's not just about the bid; on Google, your Quality Score (relevance) heavily influences placement. Tracking is non-negotiable—you must know which ads are driving revenue, not just clicks.

It comes down to Intent. Google Ads capture people actively searching for a solution (demand capture). Meta Ads target people based on who they are—demographics and interests (demand creation).

Local businesses focus on driving foot traffic or calls within a specific geography using Local SEO and Maps. E-commerce focuses on national discovery, conversion rates, and the lifetime value of a customer via automated email sequences.

DIY: Best when starting out with a limited budget and time to learn. Consultant: Ideal for strategic direction for an existing team. Agency: The choice for consistent, multi-channel execution that you don't have the internal capacity to manage.